Companies on Trustpilot aren’t allowed to offer incentives or pay to hide reviews. You should always make sure that you meet all regulatory requirements before playing in any selected casino.Copyright ©2026 A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Discuss anything related to JackTop Casino with other players, share your opinion, or get answers to your questions. The Complaints Team attempted to assist by seeking clarification and extending the response time; however, the player did not respond, leading to the rejection of the complaint.
I’ve contacted your support over and over and you ignore everything.Don’t pretend you’re “reviewing my case” — you have done NOTHIN… Lots of games, good costumers service,point of wath can be beter is witdwrall but i think its a personal case. Their customer service (VIP) is very good and always quick in helping. People appreciate the variety of games available and some consumers report that VIP support is helpful and quick to respond. Most reviewers were somewhat happy with their experience overall.
- I strongly advise everyone to stay away from this casino.Every time you win, you end up waiting two weeks or even longer to receive your payout.
- The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds.
- It was found that JackTop Casino did close the account upon the final explicit request, but failed to act on clear signs of gambling distress and did not provide adequate responsible gambling support or timely account closure despite repeated warnings.
- We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of JackTop Casino to be mostly fair.
- Despite being told his account was verified and attempting to withdraw multiple times, his winnings were ultimately voided after a video call that the casino claimed did not meet their standards.
F: How do I win?
Dear Kymani Wilkinson,We’re delighted to hear that you’ve had a fantastic experience with our casino over the past month! I was also pleased with the presence of attractive welcome bonuses for new players, it makes the game even more exciting. Our goal is to provide clear and prompt assistance, and it’s great to know that we’ve achieved that for you.Your recommendation means a lot to us, and we’re committed to maintaining the high standards that earned your praise. I appreciated the high quality of the support service, which promptly answers all questions and provides the necessary assistance. Bad casinoThey have no legit licence for some countries but still let you play and when you have a complaint they just ignore you. They are in the best position to review your account details and assist you directly.
Payment methods, win and withdrawal limits
New players will love the quality and fast loading of the site. Cool casino with a user-friendly interface and a variety of deposit and withdrawal methods! Your satisfaction is our priority, and we’re thrilled that you’re very pleased with your experience.Kind Regards,Jacktop Casino Team
User reviews of JackTop Casino
- Dear Laura Maher,Thank you so much for your wonderful feedback!
- JackTop Casino has an average customer support, judging by the results of our testing.
- In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
- Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.
- Despite having a verified profile, her withdrawal attempts of €500 were denied with inconsistent reasons regarding her verification status.
- Withdrawals take weeks, technicalIssues in abundance and the bonuses can only be played on silly games.
The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay. Don’t touch this site they are a total joke, getting your account verified is total joke. When I send an email to discuss this they BLOCKED my account. They blocked my account as soon as I lost more than 1500€. Signed up deposited 30pound and now my account is blocked and can’t get on avoid at all costs ……
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It is solely your responsibility to understand and comply with the laws and regulations concerning online gambling in your country at all times.We appreciate your patience and would like to assist you further with any specific issues you’re facing. Dear F.,Thank you for taking the time to share your feedback. Dear Anne Beckenbauer,Thank you so much for your fantastic review! A wide range of games with incredibly cool and amazing, and most importantly modern design!
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos’ approach in resolving them. We’re ecstatic to hear that the level of comfort at our casino meets your expectations and that our regular promotions and bonuses enhance your gaming experience. Your detailed feedback about our intuitive interface, exciting games, and clear rules is incredibly valuable to us.At Jacktop Casino, we focus on creating a seamless and enjoyable experience for all our players.
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If I ever get my money back I will never go to this casino again!! However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.We’re sorry to see you go and appreciate the time you spent with us. Dear David,Thank you for sharing your feedback. Your recommendation is incredibly valuable to us, and it motivates us to keep delivering excellent service.Thank you once again for your kind words!
We’re delighted that you consider jacktop casino us a top casino with a simple and convenient interface. Dear Tabitha Elmers,Thank you for your glowing review! We look forward to welcoming you for many more enjoyable evenings of gaming! Dear Laura Maher,Thank you so much for your wonderful feedback! This is a great casino in which you can spend a good evening.Recommended. If you ever have any questions or need further assistance, please don’t hesitate to reach out.Thank you again for your kind words and happy gaming!
Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino’s size and player feedback. It’s great to know that you found our customer service excellent and our handling of withdrawals correct.We take pride in offering a wide selection of high-quality games that are both entertaining and fast-paced. Great customer service and correct withdrawal handeling.The games are good and fast.TOP We are thrilled to hear that you find our casino to be the best choice for your gaming experience.We take pride in providing an easy-to-navigate site, fast-loading games, and a wide variety of games with appealing designs and graphics. Our support team is dedicated to providing prompt and effective assistance, so we’re pleased to hear they met your expectations.Your positive feedback is a great boost for us and reinforces our commitment to delivering excellent service. Some reviewers highlight the fast deposit times and the helpfulness of the customer support staff, especially the VIP service.
The level of customer service is excellent whoever said there would not answer always quickly and give full confidence in solving issues, payments are convenient and most importantly fast. Creating a top-notch gaming experience is what we strive for, and your kind words affirm our efforts.If you have any favorites or suggestions for new games you’d like to see, we would love to hear your thoughts! Additionally, a number of reviewers report a lack of response from customer support via live chat and email. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. After over two months of attempts and submitting numerous documents, his account was blocked, and he was told to undergo a video verification process to access his funds.
The player was frustrated with the ongoing requirement to provide selfies for verification, which continued to be rejected.The Complaints Team intervened and assisted her in navigating the casino’s verification process. The player from Japan had completed the KYC verification process but faced ongoing issues as the casino repeatedly rejected his submitted photos, preventing him from withdrawing funds. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. There are often restrictions on how much money players can win or withdraw at online casinos.
